If you live outside the US/Canada Region, please click the link below to get the support number for your region. If still no success, I suggest calling our technical support at 80 to see what upgradeable options may be available to you. Seeing as there is no workaround for the printhead or alignment procedure, you could try taking the cartridges out cleaning them and inside the printer where the cartridges sit to see if this helps improve the quality. If you have connection problems during setup, see the Troubleshooting a wireless connection or Troubleshooting an Ethernet connection section of the network guide. To get a better understanding take a look here: Installing the Printer Software in Windows 7 for a USB Cable Connection HP Deskjet 6980 Series Setup Guide 1 Follow these steps to set up the hardware and connect the HP Deskjet printer to the network or directly to your computer. Some functions might not be available, but you can use workaround procedures instead. Remeber the basic Windows 7 driver is installed.
I noticed there were no full feature software and drivers for the Windows 7 OS, you would of installed using the In OS driver. Welcome to the HP Support Forums! I understand you are getting extra black ink on your prints to your HP Deskjet 6980, and would like to know how to clean the printheads to see if this resolves the issue.
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